E-DOC-CTC-20080527-0012_v1.0_public (THOMSON)

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THOMSON TG789vn Wireless-n Multi-Service VoIP Ethernet WAN & VDSL2 Gateway

Setup and User Guide

THOMSON TG789vn Setup and User Guide

Copyright Copyright ©1999-2010 THOMSON. All rights reserved. Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document. THOMSON Telecom Belgium NV Prins Boudewijnlaan, 47 2650 Edegem Belgium http://www.thomson.net

Trademarks The following trademarks may be used in this document:

DECT™ is a trademark of ETSI.

Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc.

Ethernet™ is a trademark of Xerox Corporation.

Wi-Fi®, WMM® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance®. Wi-Fi CERTIFIED, Wi-Fi ZONE, Wi-Fi Protected Access, Wi-Fi Multimedia, Wi-Fi Protected Setup, WPA, WPA2 and their respective logos are trademarks of the Wi-Fi Alliance®.

UPnP™ is a certification mark of the UPnP™ Implementers Corporation.

DLNA® is a registered trademark, DLNA disc logo is a service mark, and DLNA Certified is a trademark of the Digital Living Network Alliance. Digital Living Network Alliance is a service mark of the Digital Living Network Alliance.

Microsoft®, MS-DOS®, Windows®, Windows NT® and Windows Vista® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and other countries.

UNIX® is a registered trademark of UNIX System Laboratories, Incorporated.

Adobe®, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incorporated, registered in the United States and/or other countries.

Other brands and product names may be trademarks or registered trademarks of their respective holders. All other logos, trademarks and service marks are the property of their respective owners, where marked or not.

Document Information Status: v1.0 (April 2010) Reference: E-DOC-CTC-20080527-0012 Short Title: Setup & User Guide TG789vn R8.4.x (en)

Contents

About this Setup and User Guide ……………………………………… 1 1

Installation………………………………………………………………………… 3

1.1

Before you start …………………………………………………………………………………. 4

1.1.1

DSL Requirements…………………………………………………………………………………………………………………. 5

1.1.2

Connection Requirements ……………………………………………………………………………………………………… 7

1.2

Installing your Thomson Gateway ………………………………………………………… 8

1.2.1

Guided Installation ………………………………………………………………………………………………………………… 9

1.2.2

Manual Installation ………………………………………………………………………………………………………………. 11

1.3

Adding a New Computer to your Network …………………………………………… 13

1.4

Connecting a Computer Using the Ethernet Cable ………………………………… 14

2

Thomson Gateway Basics ……………………………………………….. 15

2.1

Thomson Gateway LED Behaviour ………………………………………………………. 16

2.1.1

Status LEDs …………………………………………………………………………………………………………………………. 17

2.1.2

WPS Button LED ………………………………………………………………………………………………………………….. 20

2.1.3

Ethernet LEDs ……………………………………………………………………………………………………………………… 21

2.2

Thomson Gateway GUI ……………………………………………………………………… 22

2.3

Backing Up/Restoring your Configuration ……………………………………………. 25

3

Wireless Access ………………………………………………………………. 27

3.1

Connecting Your Wireless Client via WPS ……………………………………………. 28

3.2

Connecting Your Wireless Client without WPS …………………………………….. 30

3.3

Securing Your Wireless Connection…………………………………………………….. 31

3.3.1

Configuring WPA-PSK Encryption ………………………………………………………………………………………… 32

3.3.2

Configuring WEP Encryption ………………………………………………………………………………………………… 33

4

Telephony……………………………………………………………………….. 35

4.1

Setting Up Your Telephone Network …………………………………………………… 36

4.1.1

Connection to the Traditional Telephone Network…………………………………………………………………. 37

4.1.2

Configuring the Thomson Gateway VoIP Settings …………………………………………………………………. 38

4.2

Address Book …………………………………………………………………………………… 41

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4.3

Telephony Services …………………………………………………………………………… 42

4.3.1

Services supported by Your Service Provider ……………………………………………………………………….. 43

4.3.2

Activating a Telephony Service on your Thomson Gateway ………………………………………………….. 44

4.3.3

Using Telephony Services ……………………………………………………………………………………………………. 45

4.4

Viewing Telephony Statistics …………………………………………………………….. 48

5

Saving Energy with Your Thomson Gateway …………………… 49

6

Sharing Content on your Thomson Gateway……………………. 51

6.1

Using the Network File Server ……………………………………………………………. 52

6.2

Using the UPnP AV Media Server ……………………………………………………….. 55

6.3

Using the FTP Server ………………………………………………………………………… 56

6.4

Managing your Shared Content ………………………………………………………….. 58

6.5

Safely Removing your USB Storage Device ………………………………………….. 60

7

Thomson Gateway Tools…………………………………………………. 61

7.1

UPnP ………………………………………………………………………………………………. 62

7.1.1

Accessing Your Thomson Gateway with UPnP ……………………………………………………………………… 63

7.1.2

Managing your Internet connection with UPnP……………………………………………………………………… 64

7.1.3

Configuring UPnP on the Thomson Gateway ………………………………………………………………………… 65

7.1.4

Installing UPnP on Windows XP …………………………………………………………………………………………… 66

7.2

Assigning a service (HTTP, FTP,…) to a Computer…………………………………. 68

7.3

Dynamic DNS …………………………………………………………………………………… 70

8

Internet Security ……………………………………………………………… 71

8.1

Firewall……………………………………………………………………………………………. 72

8.2

Parental Control ……………………………………………………………………………….. 73

8.2.1

Configuring The Content-based Filter …………………………………………………………………………………… 75

8.2.2

Adding Rules for the Address-Based Filter ……………………………………………………………………………. 76

9

Troubleshooting ……………………………………………………………… 79

9.1

Setup Troubleshooting………………………………………………………………………. 80

9.2

General Thomson Gateway Troubleshooting ………………………………………… 81

9.3

Wired Connection Troubleshooting …………………………………………………….. 82

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9.4

Wireless Connection Troubleshooting …………………………………………………. 83

9.5

Voice over IP Troubleshooting……………………………………………………………. 84

9.6

Reset to Factory Defaults ………………………………………………………………….. 85

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About this Setup and User Guide

About this Setup and User Guide Used Symbols

A note provides additional information about a topic.

A caution warns you about potential problems or specific precautions that need to be taken.

Terminology Generally, the THOMSON TG789vn will be referred to as Thomson Gateway in this Setup and User Guide.

Typographical Conventions Following typographical convention is used throughout this manual:

Sample text indicates a hyperlink to a Web site.

Sample text indicates an internal cross-reference.

Example: For more information, visit us at www.thomson.net. Example: If you want to know more about guide, see “1 Introduction” on page 7”.

Sample text indicates an important content-related word. Example: To enter the network, you must authenticate yourself.

Sample text indicates a GUI element (commands on menus and buttons, dialog box elements, file names, paths and folders). Example: On the File menu, click Open to open a file.

Documentation and software updates THOMSON continuously develops new solutions, but is also committed to improving its existing products. For more information on THOMSON’s latest technological innovations, documents and software releases, visit us at www.thomson.net.

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About this Setup and User Guide

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1

Installation

Introduction In a few minutes you will be able to access the Internet using your Thomson Gateway. This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your computer(s) to the Internet.

Main features As soon as you have completed the installation of your Thomson Gateway you will be able to benefit from all the services offered by your Thomson Gateway. This Setup and User Guide will focus on the following features:

Broadband Internet connection. The first chapter describes how to connect your Thomson Gateway to the Internet.

Wired and wireless access to your local network devices. For more information, see “1.4 Connecting a Computer Using the Ethernet Cable” on page 14 and “3 Wireless Access” on page 27.

Voice over IP (VoIP) connectivity for traditional phones and IP phones. For more information see “4 Telephony” on page 35

Share your media with media players and other network devices using the built-in File Server, FTP Server and UPnP AV Server. For more information, see “6 Sharing Content on your Thomson Gateway” on page 51.

Useful networking tools like UPnP, Dynamic DNS and many more. For more information, see “7 Thomson Gateway Tools” on page 61.

Internet Security: For more information, see “8 Internet Security” on page 71.

Before you can start to use these features, we will first set up your Thomson Gateway.

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1 Installation

1.1

Before you start

User-specific requirements You can use your Thomson Gateway as:

DSL Gateway: The Thomson Gateway is connected to the DSL network of your service provider and brings the Internet to your home.

DSL Thomson Gateway

To use the Thomson Gateway in this setup, make sure that the requirements in “1.1.1 DSL Requirements” on page 5 are met.

Home Router: The Thomson Gateway is placed behind your another gateway or modem.

DSL Modem/Router

Thomson Gateway

This setup has no special requirements attached to it.

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1.1.1

DSL Requirements

Applicability This section is only applicable if you are using your Thomson Gateway as DSL gateway. For more information, see “User-specific requirements” on page 4.

DSL Service The DSL service must be activated on your telephone line by your service provider.

Decoupling the voice and DSL signal As soon as the DSL service is activated two kinds of signals will be available on your telephone line:

Voice signals

DSL signals

To ensure the sound quality of your phone calls, the DSL signal must be omitted from the telephone line before it reaches your phone, otherwise you might hear a noise in the background when using your phone.

Filters and splitters To split the DSL signal from the telephone line, you can use one of the following solutions:

A splitter that splits the telephone signal into a DSL and Voice signal.

DSL

Telephone Network

DSL Voice Splitter

Voi ce

A filter between your telephone outlet and your phone. This filter removes the DSL signal and passes the Voice signal.

DSL Voice

Voice Filter/Splitter

Telephone Network

DSL Voice

DSL Voice

This filter may also be integrated in your Thomson Gateway.

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How do I know if my Thomson Gateway has an integrated filter? Thomson Gateways:

With an integrated filter have no PSTN port on their back panel.

Without integrated filter have a PSTN port on their back panel.

PSTN

Here you will have to put a filters/splitter between the telephone outlet and your Thomson Gateway.

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1.1.2

Connection Requirements

Wireless connection If you want to connect your computer using a wireless connection, you will need a WiFi-certified wireless client adapter for each computer you want to connect wirelessly.

Wired connection If you want to connect one or more computer using a wired connection, make sure those computers are equipped with an Ethernet Network Interface Card (NIC).

Internet connection You may need the following connection details from your service provider:

Your service provider’s method for connecting to the Internet (for example PPPoE)

The VPI/VCI (for example 8/35)

Your user name and password to connect to the Internet for PPP connections

Your IP settings in case of static configurations Optionally your service provider may indicate the service profile to use during the setup.

You may have received this information when you subscribed at your Internet Service Provider. You may be prompted for this information at a given step in the installation procedure.

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1 Installation

1.2

Installing your Thomson Gateway

Warning Do not plug in any cables or connect any devices until you are instructed to do so.

Installation methods There two ways to set up your Thomson Gateway:

8

Guided Installation The Setup wizard included on the Setup CD will guide you through all configuration aspects of your Thomson Gateway. This is the recommended way to install your Thomson Gateway.

Manual Installation The Setup and User Guide will first help you to connect your computer to the Thomson Gateway. After this is done, you can configure your Thomson Gateway using your web browser.

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1.2.1

Guided Installation

Requirements

Your computer must run one of the following operating systems: Microsoft Windows 7 or higher Microsoft Windows 7 x64 or higher Microsoft Windows Vista (SP1) or higher Microsoft Windows Vista x64 (SP1) or higher Microsoft Windows XP SP2 or higher Microsoft Windows XP x64 SP1 or higher Microsoft Windows 2000 SP4 Mac OS X 10.4 (Tiger) Mac OS X 10.5 (Leopard) If you are using another operating system, use the Manual Installation.

You must have administrative rights on your computer

Starting the wizard To start the wizard: 1

Insert the Setup CD into your computer’s CD- or DVD-ROM drive.

2

If your computer runs: Microsoft Windows: The CD should autostart. If the CD does not autostart, see “The Setup CD does not start automatically” on page 80. Mac OS X: Double-click Menu in the window with the content of the CD.

3

Select the language of your choice and click OK.

4

The Setup wizard will now guide you through the installation of your Thomson Gateway.

5

At the end of the installation, the following screen appears:

6

Select Go to the Thomson Gateway Web Interface if you want to go to the Thomson Gateway GUI after closing the wizard. On the Thomson Gateway GUI, you can configure all services of your Thomson Gateway.

7

Click Finish.

8

The CD menu appears.

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1 Installation

CD menu

On the CD Menu, you can click:

Initial Setup to connect your computer to the Thomson Gateway and configure it.

Reconfigure my Thomson Gateway to fully reconfigure your Thomson Gateway. If you reconfigure your Thomson Gateway via the CD menu, the Thomson Gateway will be reconfigured from scratch. All your current settings will be lost. If you only want to make small changes to your configuration (e.g. changing the security), we recommended you to do this via the Thomson Gateway GUI. For more information, see “2.2 Thomson Gateway GUI” on page 22.

Setup my computer to connect your computer to the Thomson Gateway network.

View Documentation to view a list of the documentation that is available for your Thomson Gateway. This list will be automatically updated if you are connected to the Internet.

Visit thomson.net to visit the online support sections. Actual available items may depend on the Setup CD delivered with your Thomson Gateway.

In case of problems If you encounter problems during this installation please refer to “9.1 Setup Troubleshooting” on page 80.

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1.2.2

Manual Installation

Requirements JavaScript must be enabled (this is the default setting) on your browser. For more information, consult the help of your web browser.

Procedure Proceed as follows: 1

Connect the Thomson Gateway to your broadband service.

2

Power on the Thomson Gateway.

3

Connect your computer to the Thomson Gateway.

4

Configure the Thomson Gateway.

This is described in the sections below.

Connect the Thomson Gateway to your broadband service As described in “User-specific requirements” on page 4, you can use your Thomson Gateway in either of the following scenarios:

DSL Gateway

Home Router

When setting up Thomson Gateway as DSL Gateway Proceed as follows: 1

Take the DSL cable with the grey connectors. This cable is included in your box.

2

Plug one end of the cable in the grey DSL port on the back of your Thomson Gateway.

3

If you are: Using a splitter, plug the other end of the cable into the Modem/ADSL out put of your splitter. Not using a splitter, plug the other end of the cable directly in the wall outlet. For more information about splitters, see “Filters and splitters” on page 5.

When setting up Thomson Gateway as Home Router Proceed as follows: 1

Take an Ethernet cable.

2

Plug one end of the cable in the red WAN port on the back of your Thomson Gateway.

WAN

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3

Plug the other end into the Ethernet port of your Internet gateway/modem. The WAN port can only be used to connect your Thomson Gateway to an Internet gateway/modem. You can not use it to connect your computer to the Thomson Gateway.

Power on the Thomson Gateway Proceed as follows: 1

Connect the power cord to the Thomson Gateway’s power port.

2

Plug the other end into an electrical outlet.

3

Push the power button to turn on the Thomson Gateway.

4

Wait two minutes to allow the Thomson Gateway to complete the start up phase.

Connect your computer to the Thomson Gateway Setting up a wireless connections For more information on how to setup a wireless connection to your Thomson Gateway, see “3 Wireless Access” on page 27. Setting up a wired connection For more information on how to setup a wired connection (i.e. an Ethernet connection) to your Thomson Gateway, see “1.4 Connecting a Computer Using the Ethernet Cable” on page 14.

Configure the Thomson Gateway Proceed as follows: 1

Open your web browser.

2

The Thomson Gateway informs you that you have not yet configured your Thomson Gateway.

If this window does not appear browse to http://dsldevice.lan or to the IP address of your Thomson Gateway (by default: 192.168.1.254) and click Thomson Gateway on the menu on the left-hand side.

12

3

Click Setup my Thomson Gateway.

4

The Easy Setup wizard appears. This wizard will guide you through the configuration of your Thomson Gateway. Click Next and follow the instructions.

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1.3

Adding a New Computer to your Network

Guided Installation If you configured your Thomson Gateway using the Guided Installation, use the same procedure on the computer that you want to add. When the Setup wizard informs you that the Thomson Gateway has already been configured, select No and click Next to continue.

Manual Installation Setting up a wireless connections For more information on how to setup a wireless connection to your Thomson Gateway, see “3 Wireless Access” on page 27. Setting up a wired connection For more information on how to setup a wired connection (i.e. an Ethernet connection) to your Thomson Gateway, see “1.4 Connecting a Computer Using the Ethernet Cable” on page 14.

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1 Installation

1.4

Connecting a Computer Using the Ethernet Cable

Requirements

Both your computer and Thomson Gateway must have a free Ethernet port.

Your computer must be configured to obtain an IP address automatically. This is the default setting.

Ethernet cable In your package, you will find a cable with yellow connectors. This is the Ethernet cable.

Procedure Proceed as follows: 1

Connect one end of the Ethernet cable to one of the yellow Ethernet ports of your Thomson Gateway:

You can not use the red WAN port for this. The WAN port can only be used to connect your Thomson Gateway to an Internet gateway/modem.

14

2

Connect the other end of the Ethernet cable to your computer.

3

Your computer is now connected to your network. No additional configuration is needed.

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2

Thomson Gateway Basics

In this chapter Topic

Page

Thomson Gateway LED Behaviour

16

Thomson Gateway GUI

22

Backing Up/Restoring your Configuration

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2 Thomson Gateway Basics

2.1

Thomson Gateway LED Behaviour

Content This chapter describes the behaviour of:

16

Status LEDs

WPS Button LED

Ethernet LEDs

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2.1.1

Status LEDs

Introduction On the front panel of your Thomson Gateway, you can find a number of status LEDs, indicating the state of the device.

Power LED Colour

State

Description

Green

Solid on

Power on, normal operation

Red

Solid on

Power on, self-test failed, indicating device malfunction

Orange

Blinking

Bootloader active (during upgrade)

Off

Power off

Ethernet LED Colour

State

Description

Green

Solid on

Ethernet connection, no activity

Blinking

Ethernet activity

Off

No Ethernet connection

USB LED Colour

State

Description

Green

Solid on

Device connected to the Thomson Gateway’s USB port

Off

No device connected to the Thomson Gateway’s USB port

Wireless LED Colour

State

Description

Green

Solid on

No wireless activity, WPA(2) encryption

Blinking

Wireless activity, WPA(2) encryption

Solid on

No wireless activity, WEP encryption

Blinking

Wireless activity, WEP encryption

Orange

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Colour

State

Description

Red

Solid on

No wireless activity, no security

Blinking

Wireless activity, no security

Toggling

Wireless client registration phase

Red/green Off

WLAN disabled

Phone LED Colour

State

Description

Green

Solid on

VoIP service up

Blinking

VoIP activity

Off

VoIP service down

Broadband LED Colour

State

Description

Green

Solid on

DSL line synchronised

Blinking

Pending DSL line synchronisation

Off

No DSL line

Internet LED Colour

State

Description

Green

Solid on

Internet connectivity, no activity

Blinking

Internet activity

Solid on

Internet connection setup failed

Red Off

No Internet connection

TV LED Colour

State

Description

Green

Solid on

Set-Top Box (STB) connected to the Thomson Gateway

Blinking

Unknown STB connected to the Thomson Gateway

Off

18

No STB connected to the Thomson Gateway

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2 Thomson Gateway Basics

Upgrade LED Colour

State

Description

Blue

Solid on

Software upgrade ongoing

Off

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No software upgrade ongoing

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2 Thomson Gateway Basics

2.1.2

WPS Button LED

WPS button The Wi-Fi Protected Setup (WPS) button allows you to add new wireless clients to your network.

For more information, see “3.1 Connecting Your Wireless Client via WPS” on page 28.

WPS Button LED

20

Colour

State

Description

Green

Solid On

Client successfully registered via WPS

Orange

Blinking

WPS registration ongoing

Red

Blinking

Error occurred

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2 Thomson Gateway Basics

2.1.3

Ethernet LEDs

Ethernet LED A LED may be provided per Ethernet port to indicate link integrity (or activity).

LED Status

Description

Off

No connection on this port

Solid on

Ethernet link up

Blinking

Data is flowing from/to this port

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2.2

Thomson Gateway GUI

Introduction The Thomson Gateway Graphical User Interface (GIU) allows you to configure your Thomson Gateway using your web browser.

Requirements JavaScript must be enabled (this is the default setting) on your browser. For more information, consult the help of your web browser.

Accessing the Thomson Gateway GUI Proceed as follows: 1

Open your web browser.

2

Browse to http://dsldevice.lan or to the IP address of your Thomson Gateway (by default: 192.168.1.254).

3

If you have protected your Thomson Gateway with a user name and password, the Thomson Gateway will prompt you to enter these. Enter your user name and password and click OK.

4

The Thomson Gateway GUI appears.

Access the Thomson Gateway via UPnP You can also access the Thomson Gateway GUI using the Internet Gateway Device (IGD) icon if your computer runs one of the following operating systems:

Windows 7

Windows Vista

Windows XP

For more information, see “7.1 UPnP” on page 62.

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2 Thomson Gateway Basics

Components All the pages contain following components: 2

3 4 5

1 6

7

Label

Description

1

Menu

2

Language bar

3

Login section

4

Navigation bar

5

Notification area

6

Content pane

7

Tasks

Menu The menu consists of the following menu items:

Home: Allows you to go back to the home page.

Thomson Gateway: Provides basic information on the Thomson Gateway.

Broadband Connection: Allows you to view/configure your broadband connections.

Toolbox: Allows you to configure the network services and Internet security settings of your Thomson Gateway.

Home Network: Allows you to manage your local network.

Help: Allows you to view context-related help information.

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2 Thomson Gateway Basics

Language bar The language bar allows you to change the language of the Thomson Gateway Web interface. The language bar will only be shown if more than one language is available.

Login section In this section you can see the current user name. By clicking the user name, you can:

Change your password.

Switch to another user.

Navigation bar The location bar displays your current position on the Thomson Gateway GUI.

Notification area The notification area is used to display:

Error messages, indicated by a red traffic light.

Warnings, indicated by an orange traffic light.

Information, indicated by a green traffic light. If none of these events occur, the notification area will not be shown.

Content pane The content pane displays the information and configurable items of the selected item.

Tasks To allow a quick configuration of your Thomson Gateway, some pages may offer you a number of related tasks in the Pick a task list. These tasks will guide you to the page where you can perform the selected task.

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2.3

Backing Up/Restoring your Configuration

Introduction Once you have configured your Thomson Gateway to your needs, it is recommended to backup your configuration for later use. This way you can always return to your working configuration in case of problems.

Backing up your configuration Proceed as follows: 1

Browse to the Thomson Gateway GUI.

2

On the Thomson Gateway menu, click Configuration.

3

In the Pick a task list, click Save or Restore Configuration.

4

Under Backup current configuration, click Backup Configuration Now.

5

The Thomson Gateway prompts you to save your backup file.

6

Save your file to a location of your choice.

Warning Do not edit the backup files, this may result in corrupt files making them worthless as a configuration backup.

Restoring your configuration Proceed as follows: 1

Browse to the Thomson Gateway GUI.

2

On the Thomson Gateway menu, click Configuration.

3

In the Pick a task list, click Save or Restore Configuration.

4

Under Restore saved configuration, click Browse.

5

Browse to your backup file and open it. These files usually have .ini as extension.

6

The Thomson Gateway restores your configuration.

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3 Wireless Access

3

Wireless Access

Introduction With the built-in wireless access point you do no longer need a cable connection between your computer and your Thomson Gateway.

What you need to set up a wireless network To set up a wireless network, you need the following components:

A Wireless Access Point (integrated into your Thomson Gateway)

A Wireless client

Wireless Access Point You can consider the wireless access point as the heart of your wireless network. The wireless access point:

Connects different wireless devices with each other.

Secures the data sent over wireless connection.

The Thomson Gateway comes with an integrated wireless access point.

Wireless client The wireless client allows you to connect a device, typically a computer, to a wireless access point. Both builtin and external (for example via USB) clients are available. Other devices like media players and smartphones may also have a built-in wireless client. Check the documentation of your device for more information. Check the documentation of your computer if you are not sure if your computer is equipped with a wireless client.

Configuring your wireless clients Before you can start surfing the internet with a wireless connection, you must first connect your wireless client to your Thomson Gateway wireless access point. For more information, see “3.1 Connecting Your Wireless Client via WPS” on page 28 and “3.2 Connecting Your Wireless Client without WPS” on page 30.

Secure your wireless connection! Because you no longer need a physical connection, everyone who is within the range of your Thomson Gateway can access your network. If you do not protect your wireless network, the following could happen:

People can use your connection to access the Internet.

Hackers can use your connection to commit computer crimes.

You can easily prevent this by securing your wireless connection. For more information, see “3.3 Securing Your Wireless Connection” on page 31.

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3 Wireless Access

3.1

Connecting Your Wireless Client via WPS

WPS Wi-Fi Protected Setup (WPS) allows you to add new wireless clients to your network in a swift and easy way, without the need to enter all your wireless settings (network name, wireless key, encryption type).

Requirements

Your wireless client must support WPS. Check the documentation of your wireless client for this.

Your Thomson Gateway must use WPA(2)-PSK encryption (default encryption) or no encryption. WPS with WEP encryption is not possible.

Procedure Proceed as follows: 1

Shortly press the WPS button on the Thomson Gateway:

2

The WPS button LED starts blinking orange. This indicates that the Thomson Gateway is now searching for wireless clients that are in registration mode. You now have two minutes to start WPS on your wireless client.

3

Start WPS on your wireless client.

The WPS button LED is solid green This indicates that you have successfully registered your wireless client. You are now connected to the Thomson Gateway network.

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The WPS button LED is blinking red This indicates that the Thomson Gateway could not find your wireless client. Make sure that the WPS button LED is blinking orange when you start WPS on your wireless client.

Troubleshooting If you are having trouble connecting your wireless client via WPS, try to configure it manually. For more information, see “3.2 Connecting Your Wireless Client without WPS” on page 30.

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3.2

Connecting Your Wireless Client without WPS

Before you start Before you can connect a computer to your wireless network you need to know the wireless settings that are currently used by the Thomson Gateway, i.e.:

The Network Name (SSID)

The wireless key

What Network Name (SSID) is my Thomson Gateway using? If you did not change the SSID manually, your Thomson Gateway uses the Network Name that is printed on the back panel label of your Thomson Gateway.

What wireless security is my Thomson Gateway using? You have not yet configured your Thomson Gateway In this case, no wireless key is used. You have already configured your Thomson Gateway using the Guided Installation If you choose to use the wireless settings proposed by the Setup wizard, you can find the wireless key on the label on the back of your Thomson Gateway.

Forgot your wireless settings? If you have changed the wireless settings manually and you can’t remember your settings, try one of the following:

If one of your computers is already connected to your network: 1

Browse to the Thomson Gateway GUI on that computer.

2

On the Home Network menu, click Wireless.

3

In the upper-right corner, click Details.

4

Under:

Configuration, you can find the network name (SSID). Security, you can find the encryption.

If none of your computers is connected to your network, connect a computer using a wired connection and follow the procedure above to find out what your wireless settings are.

The last option is to reset your Thomson Gateway (all your changes will be lost!) and reconfigure it. For more information, see “9.6 Reset to Factory Defaults” on page 85.

Procedure Configure your computer with the same wireless settings as your Thomson Gateway. For more information, consult the documentation of your wireless client.

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3.3

Securing Your Wireless Connection

Introduction By using encryption, you can protect the wireless communication between the wireless clients and your Thomson Gateway with a wireless key. This way, only clients which use the correct Network Name (SSID) and wireless key can connect to your network.

Encryption types Over the years a number of encryption types have been developed. The list below gives you an overview of the supported encryption types ordered by descending security level, you will find the highest level of security at the top of the list:

WPA-PSK Encryption: The wireless data is being encrypted with a user-defined key. Wireless clients must be configured with this key before they can connect to the Thomson Gateway.

WEP Encryption: The first encryption type used for wireless connections. Like WPA-PSK it uses a user-defined key, but WEP has been proven to have some security issues. We strongly recommend you to use WPA-PSK instead.

Which encryption type should I use? We strongly recommend you to WPA-PSK. Although the Thomson Gateway allows you to use WEP or no security, it is not recommended to use these settings. Only use WEP if you have wireless clients that don’t support a higher encryption level.

Configuring the wireless encryption Proceed as follows: 1

Open the Thomson Gateway GUI.

2

On the left menu, click Home Network.

3

Under Wireless, click your access point.

Your access point is listed in the following format: “WLAN:<Network Name> (<Actual Speed>)”. For example, WLAN: Thomson83C7C7 (54Mbps). 4

The Wireless Access Point page appears.

5

In the Navigation bar, click Configure.

6

Under Security, you can change the Encryption. If you want to use: WPA-PSK encryption, continue with “3.3.1 Configuring WPA-PSK Encryption” on page 32. WEP encryption, continue with “3.3.2 Configuring WEP Encryption” on page 33.

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3.3.1

Configuring WPA-PSK Encryption

Procedure Continuing from “Configuring the wireless encryption” on page 31: 1

Select Use WPA-PSK Encryption.

2

In the WPA-PSK Encryption Key box, type a the key of your choice. The key must be in one of the following formats: 8 to 63 alphanumeric characters. For example: MyKey123 8 to 64 hexadecimal characters (characters from 0 to 9 and from A to F). For example: C54F48A5.

3

In the WPA-PSK Version list, click the WPA-version of your choice. Following options are available: WPA2: WPA2 is the most secure version, but not all wireless clients already support it. Before you select this version, make sure all of your wireless clients support it. WPA+WPA2: If not all of your wireless clients support WPA2 or you are not sure if they support WPA2, we recommend you to choose WPA+WPA2. Wireless clients that support WPA2 will use WPA2, the others will use WPA. WPA: If none of your wireless clients support WPA2 choose this option. If you want to configure WPA2 on the built-in wireless utility of Windows XP Service Pack 2 (SP2), you first have to:

Upgrade your Windows XP to Service Pack 3.

– or

32

Install the following update: http://support.microsoft.com/kb/917021.

4

Click Apply.

5

Configure your wireless client(s) with the same settings.

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3.3.2

Configuring WEP Encryption

Warning Although the Thomson Gateway allows you to use WEP or no security, it is not recommended to use these settings. Only use WEP if you have wireless clients that do not support any higher encryption levels.

Procedure Continuing from “Configuring the wireless encryption” on page 31: 1

Select Use WEP Encryption

2

In the WEP Key Length list, click the desired key length (a higher key length offers higher security).

3

In the Encryption key box, type a Network key of your choice. If you are using: A 64-bit key: Type 10 hexadecimal characters (characters from 0 to 9 and from A to F) or 5 alphanumeric characters. A 128-bit key: Type 26 hexadecimal characters (characters from 0 to 9 and from A to F) or 13 alphanumeric characters.

4

Click Apply.

5

Configure your wireless client(s) with the same settings.

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4

Telephony

Voice over IP (VoIP) VoIP is a technology in which telephone calls are made over the Internet. This allows you to save on communication costs, especially for long-distance calls.

The expensive solution To be able to make your phone calls over the Internet you could:

Buy an IP phone. These IP phones are special phones that you can connect to your Internet Gateway.

Install VoIP software on your computer and make your phone calls via your computer.

The THOMSON solution With the Thomson Gateway you can make both VoIP and traditional telephone calls using a traditional analogue phone or If your Thomson Gateway is not powered, the traditional telephone network (if connected) will automatically selected. This way you are still able to make emergency calls.

In this chapter This chapter covers following topics:

Topic

Page

Setting Up Your Telephone Network

36

Address Book

41

Telephony Services

42

Viewing Telephony Statistics

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4.1

Setting Up Your Telephone Network

Procedure To set up your Thomson Gateway successfully, you must follow the following steps:

36

1

Connect your traditional phone(s) or fax to the green Phone port(s) on the Thomson Gateway’s back panel.

2

Connect your Thomson Gateway to the traditional network. For more information, see “4.1.1 Connection to the Traditional Telephone Network” on page 37.

3

Configure the VoIP service on your Thomson Gateway. For more information, see “4.1.2 Configuring the Thomson Gateway VoIP Settings” on page 38.

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4.1.1

Connection to the Traditional Telephone Network

Combining VoIP with the traditional telephone network The Thomson Gateway allows you to use both the traditional telephone network (PSTN) as the VoIP network on the same device. This way, you can still make calls over the traditional network if the VoIP service is down (e.g. your Thomson Gateway is powered off). Be aware that, if you are not connected to the traditional telephone network, emergency calls will not be possible when your Internet connection is down or your Thomson Gateway is powered off.

What do I have to do to configure this? If your Thomson Gateway:

Does not have a PSTN port on its back panel then the Thomson Gateway has an integrated filter. Both DSL and PSTN are coming in via the DSL port, so no extra connections are needed. In this case the DSL port must be directly connected to your telephone outlet. Do not put any filter or splitter between them!

Has a PSTN port on its back panel you have to connect this port to the Phone output of your filter or splitter:

PSTN

For more information about filters and splitters, see “Filters and splitters” on page 5.

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4.1.2

Configuring the Thomson Gateway VoIP Settings

Introduction If you configured your Thomson Gateway using the Guided Installation, the VoIP settings may already be configured by the Setup wizard. If you choose to configure your Thomson Gateway manually or you still need to configure the VoIP settings, you can follow the procedure below.

How can I check if the VoIP settings have already been configured? If the Phone LED is:

Solid or blinking green then the telephony service has already been configured. No configuration is needed.

Off then telephony service is not yet configured. Follow the instructions below.

Requirements Your Internet connection must be up and running before you can configure Internet telephony.

Configuring the VoIP settings Proceed as follows: 1

Enter the proxy and registrar settings.

2

Enter your VoIP account settings.

Enter the proxy and registrar settings Proceed as follows: 1

Browse to the Thomson Gateway GUI.

2

On the Toolbox menu, click Telephony.

3

In the Navigation bar, click Expert configure.

4

Complete the following fields with the settings provided by your VoIP provider: Proxy: Type the URL (for example: sip.provider.com) or IP address of the proxy. Registrar: Type the URL (for example: sip.provider.com) or IP address of the registrar. Registrar Port and Proxy Port. In most cases the default port (5060) will be used. Only change these values if your provider is using other port numbers.

5

38

Click Apply.

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Enter your VoIP account settings Proceed as follows: 1

In the Navigation bar, click Configure.

2

Under Service Configuration, select Enable Telephony.

3

Under Telephone Numbers, complete the following fields: SIP URI: The Uniform Resource Identifier (URI) of your SIP account (for example: 050579, john.doe,…). This is the telephone number that people have to dial to call you. Username: The user name of your VoIP account (for example: 050579, john.doe,…). Password: The password of your VoIP account. Displayname: The name that you want people to see on the phone’s screen when you are calling. Your VoIP provider may not support this feature. Abbreviated number: An internal number to call the phones associated with this VoIP account. Port: The phone port that you want to associate with this VoIP account. If you want to use the same VoIP account for all ports, select Port ‘All’.

4

Click Apply.

Verifying Telephone Connectivity Proceed as follows to verify the voice connection: 1

Make sure the Thomson Gateway is turned on.

2

Check whether your phone is properly attached to the Thomson Gateway.

3

Make sure the Internet telephony service is enabled and configured.

4

The Phone LED must be solid green.

5

Pick up your phone, wait for the dialling tone, and dial the number. If you dial a ‘#’ after the phone number, the phone number will be called over the traditional telephone network. The phone(s) attached to the Thomson Gateway can only receive incoming VoIP calls, as long as your Thomson Gateway is turned on and the Phone LED is lit. For calls over the traditional telephone, your phones are line-powered by the telephone company and can therefore always be reached, even if the Thomson Gateway is turned off.

Multiple Identities You can assign up to three Internet telephone numbers or URIs to one or both phone ports, or you can assign a common number to both phone ports.

Using Multiple Identities Proceed as follows: 1

Browse to the Thomson Gateway GUI.

2

On the Toolbox menu, click Telephony.

3

In the Navigation bar, click Configure.

4

In the Pick a task list, click Use multiple identities.

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4 Telephony

40

5

Click Add.

6

Enter another URI, your user name and password.

7

Choose the phone port for which you want to use this telephone number.

8

Click Apply.

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4.2

Address Book

Introduction The Address Book page is located on the Thomson Gateway GUI and allows you to:

Store your contacts on the Thomson Gateway GUI.

Initiate a call or send a message by clicking the phone number or e-mail address in the contact details.

Accessing the Address Book page Proceed as follows: 1

Browse to the Thomson Gateway GUI.

2

On the Toolbox menu, click Address Book.

3

The Address Book page appears.

Managing contacts To:

Add a contact, click Add.

Edit a contact, click Edit.

Delete a contact, click Delete.

All information provided per contact is optional except for the last and first name, and can be updated or completed at any time. The Address book resides on the Thomson Gateway, so everyone with access to the Thomson Gateway web interface can view and use the Address book.

Using the Address book The contact details of a contact in your Address book allow you to directly make a call or send a message from out the Thomson Gateway web interface. Per contact you can click (if available):

Business: to make a call to the contact’s business telephone number

Home: to make a call to the contacts home telephone number

Mobile: to make a call to the contact’s mobile telephone number

Other or SIP uri: to make a call to the contact’s VoIP telephone number

E-mail to send an E-mail message to the contact with your e-mail client.

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4.3

Telephony Services

Introduction Telephony services add extra functionality to your phone. For example: putting a call on hold, transferring calls,…

Requirements Before you can use a service, it: 1

Must be supported by your service provider. For more information, see “4.3.1 Services supported by Your Service Provider” on page 43.

2

Must be activated on your Thomson Gateway. For more information, see “4.3.2 Activating a Telephony Service on your Thomson Gateway” on page 44.

Only if these two conditions are met, you will be able to use all functions associated to the service. For more information, see “4.3.3 Using Telephony Services” on page 45.

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4.3.1

Services supported by Your Service Provider

Procedure To see which services are supported by your provider: 1

Browse to the Thomson Gateway GUI.

2

On the Toolbox menu, click Telephony.

3

In the Navigation bar, click Configure.

4

In the Pick a task list, click View Telephony Services.

5

Under Telephony Services, you can see the services that are supported by your provider.

Activation If you want to use one of the supported services, make sure it is activated. For more information, see “4.3.2 Activating a Telephony Service on your Thomson Gateway” on page 44.

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4.3.2

Activating a Telephony Service on your Thomson Gateway

How can I (de)activate a service on my Thomson Gateway? You can (de)activate services in two ways:

Via (de)activation codes on your phone.

Via the Thomson Gateway GUI.

Activating a Telephony Service via Your Phone Where can I find the (de)activation codes? Proceed as follows: 1

Browse to the Thomson Gateway GUI.

2

On the Toolbox menu, click Telephony.

3

In the Navigation bar, click Configure.

4

In the Pick a task list, click View Telephony Services.

5

In the Telephony Services table, you can find the activation and deactivation codes.

Using the codes To (de)activate one of the services just dial the corresponding code on your phone. For example, to activate Call Hold dial *94; to deactivate the service dial #94.

Activating a Telephony Service via the Thomson Gateway GUI Proceed as follows: 1

Browse to the Thomson Gateway GUI.

2

On the Toolbox menu, click Telephony.

3

In the Navigation bar, click Configure.

4

In the Pick a task list, click View Telephony Services.

5

In the Navigation bar, click Configure.

6

To: Activate a service select the check box next to the service. Deactivate a service clear the check box next to the service.

7

44

Click Apply.

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4.3.3

Using Telephony Services

Introduction This section provides an overview of the functions that will be available if you activate one of the following services:

Call Hold service

Call Waiting service

Conference Call (3 Party) service

Call Transfer

For more information on the other services, please contact your service provider.

Call Hold service If the Call Hold service is activated, you can use the following functions:

To…

Press…

Put an active call on hold and enable a call set up (the dial tone is generated)

R, 2

Illustration A

A

B You press R, 2

active

on hold dial tone

You

Terminate the call on hold

You

R, 0 A

A

B on hold

active

You press R, 0

You

R, 1 A

A

B on hold

active

active

You

R, 1 A

A

B You press R, 1

on hold

You

R, 9 A

A

B on hold

ac

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